Kelley Austin - Experience Cloud Solutions

Experience cloud

Meet your customers & partners where they are with Experience Cloud

Customers and Partners have never expected more of a connected experience to your company than they do today. The ability to access information or receive support in a few clicks as opposed to a few days is now the norm.

Salesforce Experience Cloud allows you to give external access to your Salesforce org so Customers can find answers or submit support cases and Partners can access educational material or submit new leads. The use cases are seriously infinite.

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Experience Cloud Customer Stories

Salesforce Revolutionizes Student Loan Servicing for a Company in the Financial Services Industry

With Salesforce our client in the Financial Services Industry has been able to streamline their operations in every area of their business from sales to service to marketing and more.

See How A Telecommunications Company Streamlines Their Onboarding Process and Improves Customer Care

Learn how we helped a smartphone and wireless internet provider make enhancements to their sales agent onboarding process and improve customer care.

An Oil & Gas Company Transforms their Salesforce Org

A leader in the Energy & Utilities Industry grows their marketing and sales efforts with enhancements in Sales Cloud, Service Cloud, Experience Cloud, and more.

A Manufacturing Company Scales Their Business with Salesforce

With the right Salesforce solutions in place, our client in the Manufacturing Industry can proactively meet the challenges that come with growing their business.

New Product Implementation

Ready to build an Experience site on top of Sales Cloud or Service Cloud to both save time internally and increase engagement externally? Let’s do this.

Product Enhancements

If you set up an Experience a while ago and it needs a refresh with added functionality, we can find new solutions and help bring your vision to life.

Managed Services

If you have an Experience site that needs constant management to be up-to-date, our Managed Services offering acts as an extension of your team to take care of just that.

System Architecture

Not sure how to build an Experience site to ensure that everything works properly with your internal infrastructure? That’s where we come in.

Implementation Repair

If your Experience site was implemented, but needs a complete overhaul, we can work with you to get the true value out of this awesome tool.

User Experience (UX) Design

If your Experience site is functional, but could use a face-lift on the design and UX side, we can do a complete review, provide suggestions, and then execute on a new design.

Products

Customer Experience/ Community

The base product for companies that need to connect their Customers via self-help portals and more.
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Customer Experience/ Community Plus

If you have specific security requirements or want your customers to access Reports and Dashboards, then Plus will be the best license type for your company.
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Partner Relationship Management

If you sell through channel partners etc., the Partner Experience license allows Partners to create new Leads and Opportunities that can all be tracked in your own Salesforce org.
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