Customer Stories

From Fragmented Forecasting to Data-Driven Decisions: How a Professional Services Company Transformed Sales Insights with Salesforce CRM Analytics & Revenue Intelligence

By implementing Revenue Intelligence and CRMA solutions, our client that provides marketing services has transformed the way they track, analyze, and act on key business data.

Learn How a Laser Manufacturing Company Transformed their Sales and Marketing Operations with Sales Cloud, Salesforce CPQ, and Spiff

A company in the Manufacturing Industry partners with Kelley Austin to implement a modernized sales solution leveraging Sales Cloud, Salesforce CPQ, and Salesforce Spiff.

A Tech Company Transforms their Customer Support Operations by Implementing an Agentforce Service Agent

With Agentforce, skill-based routing, and Einstein Conversation Catch-Up, our client in the Tech Industry not only improved service team productivity, but also positioned the company for scalable growth.

A Software Company Enhances Customer Support with AI-Driven Efficiency Using Einstein for Service

By implementing Einstein for Service, our client in the Tech Industry optimized customer support operations — accelerating response times and boosting agent productivity with AI-powered ticket summarization and knowledge retrieval.

An E-commerce Technology Company Enhances Knowledge Management By Migrating from Salesforce Classic to Lightning

By helping our client in the Tech Industry migrate to Lightning Knowledge and making improvements to their Experience Cloud community, the company achieved significant improvements in their support operations.

Learn How Kelley Austin Transformed Field Operations and Quoting for a Leader in Electrical Infrastructure with Salesforce

Kelley Austin helped a leading professional services company streamline field operations and improve quoting by implementing Salesforce Field Service and CPQ — transforming their fragmented processes into a unified, efficient system.

Transforming Design Operations: How An Architecture Firm Streamlined Workflows and Enhanced Client Satisfaction with Salesforce

By integrating Marketing Cloud Account Engagement, Sales Cloud, and Service Cloud, our client eliminated silos across departments, creating a cohesive workflow that improved data accessibility and transparency.

Learn How A Global Outsourcing Provider Transformed their Business with Salesforce

By consolidating data and automating repetitive tasks, our client in the Professional Services Industry transformed their operations with Salesforce.

Empowering Efficiency: Learn How A Law Firm Streamlined Document Management and Boosted Productivity with Salesforce

Through the strategic use of automation, customization, and tailored mobile functionality in Salesforce, our client in the Professional Services Industry is now positioned to better serve their clients.

What can we do for your business?

At Kelley Austin we're proud to provide tailored Salesforce solutions across a variety of industries. Our expert knowledge and many years of experience in all aspects of the Salesforce ecosystem have earned us high levels of satisfaction from our clients.

We're ready to find the right solutions for your industry today.

CUSTOMER STORIES