As the Practice Director for both Service Cloud and Field Service, Chelsea Stokes is passionate about helping our clients save time and improve productivity by eliminating manual steps.
Chelsea loves helping businesses improve their field operations with Salesforce Field Service and enhance customer care with Service Cloud. She's a big fan of seeing that 'aha' moment for a client after we've helped them solve a complex issue with Salesforce. Learn more about her story and Salesforce journey.
Ensure a seamlessly integrated and highly automated workflow with case designs that span the contact center from field operations to the field technician.
Utilizing IoT can simplify complex asset management that requires regular maintenance. Enabling your organization to track multi-level asset hierarchies is integral in ensuring “as maintained” information remains current and mission-critical products adhere to strict regulatory compliance requirements.
Efficient use of service inventory can often be the difference in turning a services profit. To keep inventory turns high yet keep inventory where needed to ensure first call completion, we craft solutions that enable your contact centers and technicians alike to order, receive, consume and return parts quickly and efficiently.
Unique Salesforce product extensions enable your business to integrate contract and warranty entitlement information throughout service operations. We automatically entitle products and work orders while providing flexible contract discount terms that ensures a reduction in manual data management and revenue increases through better warranty leakage management.
We leverage skills & certification information to ensure the best technician is routed to each job and specialize in handling complex dispatch scenarios to optimize technician efficiency and decrease asset downtime.
We bring best practices from over 100 customer engagements to tailor highly efficient processes for technician scheduling, time management and parts consumption. Utilizing tailored solutions with field technician mobile platforms ensures that you optimize the data needed for the technician to get their job done while reducing the number of clicks needed to do so.
Designed from industry best practices, pre-built and proven in production, Bolt Data accelerators lower the cost and risk to close complex product gaps and be further configured to each customer’s needs.