Transform your field operations

At Kelley Austin we believe in the power of having experts do what they do best. That’s why we’ve developed a strategic partnership with Bolt Data to provide our clients with trusted Field Service solutions from anywhere. This strategic partnership allows our clients to work with a dedicated team of certified Salesforce consultants with immense experience in Field Service.

With Salesforce Field Service, your business can reduce costs, increase efficiency, and schedule seamlessly from a single platform. Not only can you resolve field service calls faster, with Salesforce Field Service you can also optimize your onsite operations in real time. Do more with less by using optimization tools that build trusted support in the field.
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Field Service Customer Stories

A Ground-Up Service Process Overhaul

With Bolt Data’s implementation of Salesforce Service Cloud and Field Service, there’s a single source of truth for customer data across Bellwether’s organization.

Depot Model for Medical Device Service and Repair

Bolt Data built a depot model for service and repair and global processes that include onsite services for a client in the medical device industry.

Support and Enhancements for Existing Systems

A client in high tech manufacturing sought the help of a partner with extensive field service and technical expertise to assist in their continued success and desire for further system enhancements.

Transformation of Field Service Operations

Bolt Data helped to champion a global service transformation by harmonizing and streamlining a medical device company's processes, building a consensus between teams, and rolling out ServiceMax worldwide over four regional go-live events.


Case & Work Order Management

Ensure a seamlessly integrated and highly automated workflow with case designs that span the contact center from field operations to the field technician.

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IoT Enabled Asset Management

Utilizing IoT can simplify complex asset management that requires regular maintenance. Enabling your organization to track multi-level asset hierarchies is integral in ensuring “as maintained” information remains current and mission-critical products adhere to strict regulatory compliance requirements.

Service Parts Management

Efficient use of service inventory can often be the difference in turning a services profit. To keep inventory turns high yet keep inventory where needed to ensure first call completion, we craft solutions that enable your contact centers and technicians alike to order, receive, consume and return parts quickly and efficiently.

Entitlement & Profitability

Unique Salesforce product extensions enable your business to integrate contract and warranty entitlement information throughout service operations. We automatically entitle products and work orders while providing flexible contract discount terms that ensures a reduction in manual data management and revenue increases through better warranty leakage management.

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Metrics & Analysis

We leverage skills & certification information to ensure the best technician is routed to each job and specialize in handling complex dispatch scenarios to optimize technician efficiency and decrease asset downtime.

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Field Technician Enablement

We bring best practices from over 100 customer engagements to tailor highly efficient processes for technician scheduling, time management and parts consumption. Utilizing tailored solutions with field technician mobile platforms ensures that you optimize the data needed for the technician to get their job done while reducing the number of clicks needed to do so.


Designed from industry best practices, pre-built and proven in production, Bolt Data accelerators lower the cost and risk to close complex product gaps and be further configured to each customer’s needs.

3rd Party Contractor
Community-based partner onboarding, bid management, SLA adherence, performance scoring and invoice management.
Complex Depot Repair
Streamlines product return and triage. Configurable workflow by product/family line, integrated entitlement, pricing and costing.
Enhanced Inventory Management
Manage allocated stock and automatic parts replenishment.
Geo Coding & Time Zones
Auto-populates latitude/longitude and time zones via Google APIDisplays local time where appropriate.

“Local time technician arrived on-site”
Barcode Generator
Generate barcode for Salesforce products. Eliminates manual product number entry as part of the inventory management process.
Platform Event Log
Records full JSON of platform events sent and received from Salesforce.

Our Expertise


Our Clients Say

"Thanks to Bolt Data's ability to create scalable solutions, our new system supports our program's growth and adoption. With almost 100 technicians in the field, controlling the quality of their work was as challenge and a priority. We're now able to catch 80% more quality errors which helps to improve workmanship across the board."
— Alex Lane, EVP, Global Field Operations at BusPatrol