Ensure a seamlessly integrated and highly automated workflow with case designs that span the contact center from field operations to the field technician.
Utilizing IoT can simplify complex asset management that requires regular maintenance. Enabling your organization to track multi-level asset hierarchies is integral in ensuring “as maintained” information remains current and mission-critical products adhere to strict regulatory compliance requirements.
Efficient use of service inventory can often be the difference in turning a services profit. To keep inventory turns high yet keep inventory where needed to ensure first call completion, we craft solutions that enable your contact centers and technicians alike to order, receive, consume and return parts quickly and efficiently.
Unique Salesforce product extensions enable your business to integrate contract and warranty entitlement information throughout service operations. We automatically entitle products and work orders while providing flexible contract discount terms that ensures a reduction in manual data management and revenue increases through better warranty leakage management.
We leverage skills & certification information to ensure the best technician is routed to each job and specialize in handling complex dispatch scenarios to optimize technician efficiency and decrease asset downtime.
We bring best practices from over 100 customer engagements to tailor highly efficient processes for technician scheduling, time management and parts consumption. Utilizing tailored solutions with field technician mobile platforms ensures that you optimize the data needed for the technician to get their job done while reducing the number of clicks needed to do so.
Designed from industry best practices, pre-built and proven in production, Bolt Data accelerators lower the cost and risk to close complex product gaps and be further configured to each customer’s needs.
Community-based partner onboarding, bid management, SLA adherence, performance scoring and invoice management
Streamlines product return and triage
Configurable workflow by product/family line, integrated entitlement, pricing and costing
Manage allocated stock and automatic parts replenishment
Auto-populates latitude/longitude and time zones via Google API
Displays local time where appropriate
“Local time technician arrived on-site”
Generate barcode for Salesforce products
Eliminates manual product number entry as part of the inventory management process
Records full JSON of platform events sent and received from Salesforce
