Whether you already have Sales Cloud and now you’re ready to implement Service Cloud, or you are brand new to the Salesforce platform, our team is ready to guide you to success.
If Service Cloud is set up, but you’re ready to take it to the next level, let our experts show you how we’ve helped others in your industry get the most out of the platform.
If you’re currently using Zendesk, Freshdesk, or any other Customer Service platform that you’re starting to outgrow, we can make the transition seamless.
After implementation, you need to have the right resources to support your team and necessary changes/enhancements. We provide dedicated resources for set hours per week based on your needs.
There are hundreds of ways to solve challenges with Salesforce, however, there is always a “best” way. When working with multiple Salesforce products, you need to make sure an expert guides your architecture decisions.
Salesforce Service Cloud gives you a full view of your customer, which includes the ability to integrate your call center and ensure customer support is more efficient and effective than ever before.
Whether your business experienced a bad implementation in the past or your Salesforce org is several years old and full of technical debt, we’re here to help you get back on track.
The Salesforce platform to manage Case Management, Work Orders, Warranties, SLA’s, and any other needs in your Service process.
Ample Case deflection takes the burden off your support team. Having a self-service customer portal will free up your team for the support cases that need human interaction.
Effective internal communication can greatly enhance your speed-to-close on Cases. The power of Slack with Salesforce gets your team to a quicker resolution.
These days your customers are using multiple channels of communication, so you need to be prepared to meet them where they are at, whether that be SMS, Social or Web Chat.
Your Salesforce platform contains an abundance of data about your customers. Put that data to use with Service Cloud Einstein and receive AI-driven insights.
Generate Documents with the click of a button using the data in Salesforce and save immense amounts of time and errors.
eSignature is expected at this point, so any documents sent out by your Service team for Signature can get completed in a fraction of the time with Conga Sign.
An easy-to-use form builder directly integrated with Salesforce is worth its weight in gold.
Communicate how your customers want to. For many of them, that’s text messaging, and Twilio allows you to do it all right in Salesforce.
SharinPix is the perfect app for companies that need unlimited storage space for images and the capability to add those images into documents and make them part of their workflow.
Integrating your phone system with Salesforce allows you to serve customers faster than ever.
Bring your Contact Center to the cloud and integrate with Salesforce. Power your agile business with unified customer and employee experiences.
