CUSTOMER STORIES

Technology

A Tech Company Transforms their Customer Support Operations by Implementing an Agentforce Service Agent

With Agentforce, skill-based routing, and Einstein Conversation Catch-Up, our client in the Tech Industry not only improved service team productivity, but also positioned the company for scalable growth.
Technology
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A Software Company Enhances Customer Support with AI-Driven Efficiency Using Einstein for Service

By implementing Einstein for Service, our client in the Tech Industry optimized customer support operations — accelerating response times and boosting agent productivity with AI-powered ticket summarization and knowledge retrieval.
Technology
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An E-commerce Technology Company Enhances Knowledge Management By Migrating from Salesforce Classic to Lightning

By helping our client in the Tech Industry migrate to Lightning Knowledge and making improvements to their Experience Cloud community, the company achieved significant improvements in their support operations.
Technology
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An AI Software Company Gains Valuable Insights Into their Data with Salesforce Revenue Intelligence and CRM Analytics

Our client in the Tech Industry now benefits from highly customized dashboards with CRM Analytics, greater insight into their data with Revenue Intelligence, and the ability to make more informed, strategic decisions.
Technology
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