CUSTOMER STORIES

Technology

A Global Cybersecurity Company Replaces an Outdated Tech Stack with A Unified Salesforce Solution for Partner Engagement, Surveys, Knowledge Management, and Documentation

By migrating surveys, documentation, and partner enablement to Salesforce, our client streamlined operations, improved customer insights, and boosted partner engagement rates.
Technology
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A Manufacturing & Distribution Software Company Transforms Support Operations with Agentforce and Einstein

With AI-powered case prioritization, similar case suggestions, and pre-filled knowledge articles, our client enabled service reps to resolve issues faster — boosting efficiency, customer satisfaction, and trust.
Technology
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A Tech Company Transforms their Customer Support Operations by Implementing an Agentforce Service Agent

With Agentforce, skill-based routing, and Einstein Conversation Catch-Up, our client in the Tech Industry not only improved service team productivity, but also positioned the company for scalable growth.
Technology
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A Software Company Enhances Customer Support, Sales Operations, and Marketing Efficiency with Agentforce, Einstein for Service, and Marketing Cloud Account Engagement

By implementing Agentforce, Einstein for Service, and MCAE, our client in the Tech Industry accelerated their sales processes, boosted service rep productivity, and improved the customer experience across touch points.
Technology
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Technology
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At Kelley Austin we're proud to provide tailored Salesforce solutions across a variety of industries. Our expert knowledge and many years of experience in all aspects of the Salesforce ecosystem have earned us high levels of satisfaction from our clients.

We're ready to find the right solutions for your industry today.