CUSTOMER STORIES

MuleSoft

An Agentforce SDR Agent Transforms Lead Engagement for A Tech Company that Provides Software for Automotive Partners

By implementing an SDR Agent with Agentforce, our client in the Tech Industry replaced slow, manual lead follow-up with automated outreach and seamless demo scheduling.
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September 25, 2025

From Spreadsheets to Salesforce: A Construction Company Transforms Bid Management with Agentforce, Sales Cloud, and Salesforce Maps

By implementing a custom Agentforce AI solution, Sales Cloud, and Salesforce Maps, our client in the Construction Industry eliminated manual processes, unified their data, and accelerated their bid management workflow — reducing RFQ handling time by 75%.
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September 5, 2025

Scaling Revenue Operations for a Global Tech Company with Salesforce Revenue Cloud (RCA)

By implementing Revenue Cloud (RCA) and connecting it with core business systems, our client in the Tech Industry replaced manual, error-prone processes with a scalable, future-ready platform that accelerates sales cycles and improves revenue visibility.
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September 25, 2025

Transforming Sales & Marketing Operations in the HealthTech Industry with Salesforce Revenue Cloud (RCA) & Marketing Cloud Account Engagement (MCAE)

By implementing Revenue Cloud (RCA) and Marketing Cloud Account Engagement, our client replaced manual, fragmented systems with a scalable platform that accelerates sales cycles, strengthens marketing alignment, and supports better patient outcomes.
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September 5, 2025

Powering Public Safety: A Salesforce Org Migration Transforms Sales, Service, Marketing & More

Sales Cloud, Service Cloud, Salesforce CPQ, and Marketing Cloud Account Engagement solutions empower a professional services company to overcome years of technical debt and streamline its operations.
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September 25, 2025

Scaling Smarter: A Software Company Unifies Sales & Revenue Operations with Sales Cloud and Revenue Cloud (RCA)

By implementing Sales Cloud and Revenue Cloud (RCA), a vacation rental software company streamlined lead management, automated billing workflows, and established a scalable foundation for future growth.
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August 13, 2025

An IT Services and Consulting Company Modernizes Incentive Compensation Management with Salesforce Spiff

A tech company replaced manual commission tracking with a fully integrated Salesforce Spiff and NetSuite solution — delivering accurate, transparent, and scalable compensation management that supports both sales rep performance and business growth.
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May 22, 2025

A Global Cybersecurity Company Replaces an Outdated Tech Stack with A Unified Salesforce Solution for Partner Engagement, Surveys, Knowledge Management, and Documentation

By migrating surveys, documentation, and partner enablement to Salesforce, our client in the Tech Industry streamlined operations, improved customer insights, and laid the groundwork for long-term scalability.
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May 21, 2025

A Software Company Enhances Customer Support and Improves Marketing Efficiency with Einstein for Service and Marketing Cloud Account Engagement

By implementing Einstein for Service and MCAE, our client in the Tech Industry accelerated response times, boosted service rep productivity, and improved the customer experience across touch points.
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February 5, 2025

customer stories by industry

Communications

Construction

Education

Energy and Utilities

Financial Services

Health Care & Life Sciences

Manufacturing

Media & Entertainment

Nonprofit

Professional Services

Retail & Consumer Goods

Technology

customer stories by services provided

Agentforce

CRM Analytics (CRMA)

Custom Development

Data Cloud

Experience Cloud

Field Service

Managed Services

Marketing Cloud

MuleSoft

Pardot

Revenue Cloud (CPQ)

Sales Cloud

Salesforce Spiff

Service Cloud

The right solutions for your industry

At Kelley Austin we're proud to provide Salesforce solutions across a variety of industries. Our expert knowledge and many years of experience in all aspects of the Salesforce ecosystem have earned us high levels of satisfaction from our clients.

We're ready to find the right solutions for your industry today.

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