CUSTOMER STORIES

CRM Analytics (CRMA)

Data Cloud One Powers Smarter Cross-Sell & Up-Sell for a Health Tech Company

A Health Tech company unifies data across two Salesforce orgs with Data Cloud One, enabling real-time visibility, improved reporting, and smarter cross-sell and up-sell strategies following a major acquisition.
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June 12, 2025

A Manufacturing & Distribution Software Company Transforms Support Operations with Agentforce and Einstein

With AI-powered case prioritization, similar case suggestions, and pre-filled knowledge articles, our client enabled service reps to resolve issues faster — boosting efficiency, customer satisfaction, and trust.
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May 12, 2025

Modernizing a Legacy Collections Platform for a SaaS Company in the LegalTech Industry

A SaaS company partners with Kelley Austin to re-platform its legacy system to Salesforce, creating a modern, scalable solution that streamlines legal and financial workflows for community association law firms and management companies.
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June 2, 2025

An IT Services and Consulting Company Modernizes Incentive Compensation Management with Salesforce Spiff

A tech company replaced manual commission tracking with a fully integrated Salesforce Spiff and NetSuite solution — delivering accurate, transparent, and scalable compensation management that supports both sales rep performance and business growth.
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May 22, 2025

A Global Cybersecurity Company Replaces an Outdated Tech Stack with A Unified Salesforce Solution for Partner Engagement, Surveys, Knowledge Management, and Documentation

By migrating surveys, documentation, and partner enablement to Salesforce, our client in the Tech Industry streamlined operations, improved customer insights, and laid the groundwork for long-term scalability.
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May 21, 2025

Learn How a Laser Manufacturing Company Transformed their Sales and Marketing Operations with Sales Cloud, Salesforce CPQ, and Spiff

A company in the Manufacturing Industry partners with Kelley Austin to implement a modernized sales solution leveraging Sales Cloud, Salesforce CPQ, and Salesforce Spiff.
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April 7, 2025

A Tech Company Transforms their Customer Support Operations by Implementing an Agentforce Service Agent

With Agentforce, skill-based routing, and Einstein Conversation Catch-Up, our client in the Tech Industry not only improved service team productivity, but also positioned the company for scalable growth.
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March 13, 2025

A Software Company Enhances Customer Support with AI-Driven Efficiency Using Einstein for Service

By implementing Einstein for Service, our client in the Tech Industry optimized customer support operations — accelerating response times and boosting agent productivity with AI-powered ticket summarization and knowledge retrieval.
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February 5, 2025

An E-commerce Technology Company Enhances Knowledge Management By Migrating from Salesforce Classic to Lightning

By helping our client in the Tech Industry migrate to Lightning Knowledge and making improvements to their Experience Cloud community, the company achieved significant improvements in their support operations.
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February 5, 2025

customer stories by industry

Communications

Construction

Education

Energy and Utilities

Financial Services

Health Care & Life Sciences

Manufacturing

Media & Entertainment

Nonprofit

Professional Services

Retail & Consumer Goods

Technology

customer stories by services provided

Agentforce

CRM Analytics (CRMA)

Custom Development

Data Cloud

Experience Cloud

Field Service

Managed Services

Marketing Cloud

Pardot

Revenue Cloud (CPQ)

Sales Cloud

Salesforce Spiff

Service Cloud

The right solutions for your industry

At Kelley Austin we're proud to provide Salesforce solutions across a variety of industries. Our expert knowledge and many years of experience in all aspects of the Salesforce ecosystem have earned us high levels of satisfaction from our clients.

We're ready to find the right solutions for your industry today.

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