CUSTOMER STORIES

CRM Analytics (CRMA)

A Home Builder in Texas Builds a Strong Foundation with Salesforce + Agentforce Service and SDR Agents

A Texas homebuilder elevates operations with an integrated Salesforce solution featuring Agentforce Service and SDR Agents to streamline workflows and enhance customer and employee experiences.
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November 1, 2024

A Global SaaS Company Transforms Pricing & Quoting with Salesforce Revenue Cloud (RCA)

By implementing Salesforce Revenue Cloud, a global SaaS organization modernized its pricing and quoting operations to drive efficiency, enforce governance, and support multi-currency global sales at scale.
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July 24, 2025

A Software Company Enhances Customer Support and Improves Marketing Efficiency with Einstein for Service and Marketing Cloud Account Engagement

By implementing Einstein for Service and MCAE, our client in the Tech Industry accelerated response times, boosted service rep productivity, and improved the customer experience across touch points.
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February 5, 2025

Transforming Design Operations: How An Architecture Firm Streamlined Workflows and Enhanced Client Satisfaction with Salesforce

By integrating Marketing Cloud Account Engagement, Sales Cloud, and Service Cloud, our client eliminated silos across departments, creating a cohesive workflow that improved data accessibility and transparency.
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November 11, 2024

Discover How a Tech Company Replaced an Outdated, Homegrown App and Modernized Their Revenue Operations with Salesforce

A tech company transforms its customer-facing application and modernizes its internal revenue operations with Experience Cloud and Revenue Cloud.
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July 22, 2025

Data Cloud One Powers Smarter Cross-Sell & Up-Sell for a Health Tech Company

A Health Tech company unifies data across two Salesforce orgs with Data Cloud One, enabling real-time visibility, improved reporting, and smarter cross-sell and up-sell strategies following a major acquisition.
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June 12, 2025

A Manufacturing & Distribution Software Company Transforms Support Operations with Agentforce and Einstein

With AI-powered case prioritization, similar case suggestions, and pre-filled knowledge articles, our client enabled service reps to resolve issues faster — boosting efficiency, customer satisfaction, and trust.
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May 12, 2025

Modernizing a Legacy Collections Platform for a SaaS Company in the LegalTech Industry

A SaaS company partners with Kelley Austin to re-platform its legacy system to Salesforce, creating a modern, scalable solution that streamlines legal and financial workflows for community association law firms and management companies.
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June 2, 2025

An IT Services and Consulting Company Modernizes Incentive Compensation Management with Salesforce Spiff

A tech company replaced manual commission tracking with a fully integrated Salesforce Spiff and NetSuite solution — delivering accurate, transparent, and scalable compensation management that supports both sales rep performance and business growth.
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May 22, 2025

customer stories by industry

Communications

Construction

Education

Energy and Utilities

Financial Services

Health Care & Life Sciences

Manufacturing

Media & Entertainment

Nonprofit

Professional Services

Retail & Consumer Goods

Technology

customer stories by services provided

Agentforce

CRM Analytics (CRMA)

Custom Development

Data Cloud

Experience Cloud

Field Service

Managed Services

Marketing Cloud

Pardot

Revenue Cloud (CPQ)

Sales Cloud

Salesforce Spiff

Service Cloud

The right solutions for your industry

At Kelley Austin we're proud to provide Salesforce solutions across a variety of industries. Our expert knowledge and many years of experience in all aspects of the Salesforce ecosystem have earned us high levels of satisfaction from our clients.

We're ready to find the right solutions for your industry today.

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