CUSTOMER STORIES

CRM Analytics (CRMA)

An IT Services and Consulting Company Modernizes Incentive Compensation Management with Salesforce Spiff

A tech company replaced manual commission tracking with a fully integrated Salesforce Spiff and NetSuite solution — delivering accurate, transparent, and scalable compensation management that supports both sales rep performance and business growth.
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May 22, 2025

A Software Company Enhances Customer Support and Improves Marketing Efficiency with Einstein for Service and Marketing Cloud Account Engagement

By implementing Einstein for Service and MCAE, our client in the Tech Industry accelerated response times, boosted service rep productivity, and improved the customer experience across touch points.
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February 5, 2025

Empowering Efficiency: Learn How A Law Firm Streamlined Document Management and Boosted Productivity with Salesforce

Through the strategic use of automation, customization, and tailored mobile functionality in Salesforce, our client in the Professional Services Industry is now positioned to better serve their clients.
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November 4, 2024

A Healthcare Provider Grows Healthy Relationships with Patients, Providers, and Partners with Salesforce

Our client in the Healthcare & Life Sciences Industry overcame significant operational challenges through targeted Salesforce enhancements and strategic integrations, resulting in improved sales efficiency and marketing effectiveness.
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August 5, 2024

Discover How a Tech Company Consolidated Four Different CRMs by Transitioning to Salesforce

With a consolidated sales process, our client in the Tech Industry has gained unprecedented visibility into the lead-to-cash lifecycle and can now access valuable insights for service cases, cross-selling opportunities, and renewal rates.
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February 23, 2024

Transforming ISP Operations: How Salesforce Empowered a Tech Company to Streamline Services and Drive Growth

After implementing Sales Cloud, Salesforce CPQ, and Pardot, our client’s team members can all work from a single platform and make data-driven decisions to move their company forward.
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June 6, 2023

A Technology Company Unlocks Valuable Customer Insights by Uniting Sales, Service, and Marketing with Salesforce Data Cloud

By harnessing the power of Data Cloud, our client in the Tech Industry can provide tailored customer experiences across sales, service, marketing, and more.
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June 10, 2024

A Global SaaS Company Transforms Pricing & Quoting with Salesforce Revenue Cloud (RCA)

By implementing Salesforce Revenue Cloud, a global SaaS organization modernized its pricing and quoting operations to drive efficiency, enforce governance, and support multi-currency global sales at scale.
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July 24, 2025

Transforming Design Operations: How An Architecture Firm Streamlined Workflows and Enhanced Client Satisfaction with Salesforce

By integrating Marketing Cloud Account Engagement, Sales Cloud, and Service Cloud, our client eliminated silos across departments, creating a cohesive workflow that improved data accessibility and transparency.
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November 11, 2024

customer stories by industry

Communications

Construction

Education

Energy and Utilities

Financial Services

Health Care & Life Sciences

Manufacturing

Media & Entertainment

Nonprofit

Professional Services

Retail & Consumer Goods

Technology

customer stories by services provided

Agentforce

CRM Analytics (CRMA)

Custom Development

Data Cloud

Experience Cloud

Field Service

Managed Services

Marketing Cloud

MuleSoft

Pardot

Revenue Cloud (RCA)

Sales Cloud

Salesforce Spiff

Service Cloud

The right solutions for your industry

At Kelley Austin we're proud to provide Salesforce solutions across a variety of industries. Our expert knowledge and many years of experience in all aspects of the Salesforce ecosystem have earned us high levels of satisfaction from our clients.

We're ready to find the right solutions for your industry today.

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