CUSTOMER STORIES

CRM Analytics (CRMA)

Transforming Design Operations: How An Architecture Firm Streamlined Workflows and Enhanced Client Satisfaction with Salesforce

By integrating Marketing Cloud Account Engagement, Sales Cloud, and Service Cloud, our client eliminated silos across departments, creating a cohesive workflow that improved data accessibility and transparency.
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November 11, 2024

Salesforce Revolutionizes Student Loan Servicing for a Company in the Financial Services Industry

With Salesforce our client in the Financial Services Industry has been able to streamline their operations in every area of their business from sales to service to marketing and more.
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June 23, 2023

See How A Telecommunications Company Streamlines Their Onboarding Process and Improves Customer Care

Learn how we helped a smartphone and wireless internet provider make enhancements to their sales agent onboarding process and improve customer care.
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November 10, 2022

An Oil & Gas Company Transforms their Salesforce Org

A leader in the Energy & Utilities Industry grows their marketing and sales efforts with enhancements in Sales Cloud, Service Cloud, Experience Cloud, and more.
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October 5, 2022

A Financial Services Company Drives Customer Relationships and Revenue With Experience Cloud

By building a custom Experience Cloud site for our client, vendors can make purchases online and sign up for events with ease.
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March 12, 2022

Learn How A Nonprofit Embraces Digital Tools to Drive Fundraising Efforts

By implementing Experience Cloud and installing the Nonprofit Success Pack (NPSP), our client can scale programs and funding while increasing operation efficiency.
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March 4, 2022

See How A Luxury Home Goods Business Builds Customer Loyalty with Salesforce

By making enhancements to Sales Cloud and implementing Service Cloud and MCAE for our client, every customer experience is now effortless.
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January 7, 2022

A Roofing Equipment Provider Takes Its Business to New Heights

A new custom quoting tool and warranty system for our client leads to higher levels of customer satisfaction.
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January 20, 2022

From Fragmented Forecasting to Data-Driven Decisions: How a Professional Services Company Transformed Sales Insights with Salesforce CRM Analytics & Revenue Intelligence

By implementing Revenue Intelligence and CRMA solutions, our client that provides marketing services has transformed the way they track, analyze, and act on key business data.
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April 7, 2025

customer stories by industry

Communications

Construction

Education

Energy and Utilities

Financial Services

Health Care & Life Sciences

Manufacturing

Media & Entertainment

Nonprofit

Professional Services

Retail & Consumer Goods

Technology

customer stories by services provided

Agentforce

CRM Analytics (CRMA)

Custom Development

Data Cloud

Experience Cloud

Field Service

Managed Services

Marketing Cloud

Pardot

Revenue Cloud (CPQ)

Sales Cloud

Salesforce Spiff

Service Cloud

The right solutions for your industry

At Kelley Austin we're proud to provide Salesforce solutions across a variety of industries. Our expert knowledge and many years of experience in all aspects of the Salesforce ecosystem have earned us high levels of satisfaction from our clients.

We're ready to find the right solutions for your industry today.

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